Frequently asked questions

Frequently Asked Questions

Orders

What payment methods do you accept?

We accept all major credit cards

Are all items available for in-store pickup?

Yes, all items are be available for in-store pickup.

How long will you hold my in-store pickup?

Once ready for pickup, your order will be held at the store for 7 days. If it isn't picked up within that time frame, the order will be cancelled and refunded back to original payment method used.

How will I know when my order is ready?

You'll receive a confirmation email once your order is ready for pickup. Order by 2PM for same-day pickup.Note that pickup windows close 1 hour prior to store closure.

Embroidery

Where is the placement of embroidery?

  • For all shams.... Euro Sham, Standard Sham, Boudoir Sham, embroidery is in the center of the sham.
  • For all pillowcases- Standard and King Pillowcases. Embroidery is on the center of the hem.
  • For all Towels- Bath towel embroidery is centered 4" above hem, Hand towel embroidery is centered above 3" above hem, Wash cloth embroidery is centered 2" above hem.
  • For Bathmat- 4.25" from edge and centered

How big is the embroidery on each piece?

3 letter monogram and initials on Pillowcases and shams

  • Shams- 3"-5" depending on which monogram style is chosen.
  • Pillowcases- 1"-2" depending on which monogram style is chosen.
  • Boudoir- 2"-3" depending on which monogram style is chosen.
  • Boobie Pillow- 1"-2" depending on which monogram style is chosen

- 3 letter monogram and initials on towels

  • Bath towel- 4"-4.5" depending on which monogram style is chosen
  • Hand towel- 2.5"-3.5" depending on which monogram style is chosen
  • Wash Cloth- 1.5"- 2.5" depending on which monogram style is chosen

- Single letter monogram and initials on pillowcases and shams

  • Shams- 4"-5" depending on which monogram style is chosen.
  • Pillowcases- 1"-2" depending on which monogram style is chosen.
  • Boudoir- 2"-3" depending on which monogram style is chosen.
  • Boobie Pillow- 1" depending on which monogram style is chosen.

- Single Letter monogram and initials on towels

  • Bath towel- 3"- 4" depending on which monogram style is chosen.
  • Hand towel- 3"- 4" depending on which monogram style is chosen.
  • Wash Cloth- 1.5" -2.25" depending on which monogram style is chosen.

All Sizing is approximate

All words and numbers sizing depends on the length of word chosen.

Returns & Shipping

What is your return policy?

  • Products that are unwashed & in their original packaging are eligible for return within 14 days of delivery.
  • All US returns are free
  • Refunds will not be processed until product is received & quality checked at our flagship store. Please allow up to 10 days for processing.
  • Refunds are returned to your original payment method.
  • Once your refund has been processed, you will receive an email confirmation to the email address entered at time of purchase.
  • To initiate a return, simply email us at info@looklifestyle.com. Please let us know what items you will be returning.  

What is your shipping policy?

  • LOOK Lifestyle uses UPS to ensure your items arrive on time. When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.
  • UPS Standard shipping ships UPS Ground costs $10.00 and arrives within 5-10 business days.
  • UPS Expedited shipping costs $25.00 and arrives within 1-2 business days.  
  • Orders will not be fulfilled if you provide a P.O. Box address.
  • We only ship orders in the Continental USA.

STILL HAVE ANY QUESTIONS?

Call (713) 621-4241

           info@looklifestyle.com